Refund policy

At Sepllex, we place great importance on your trust and want to offer you a simple, reliable shopping experience. If your order is not suitable, this Returns and Refunds Policy clearly explains the conditions and steps to follow.

30-day return period

You may request the return of an item within 30 days of its delivery. This 30-day commercial policy is in addition to the statutory right of withdrawal applicable to distance purchases.

Statutory right of withdrawal

For eligible orders, you have a statutory period of 14 days from the day after receipt of your order to inform us of your decision to withdraw, without having to give a reason. You then have 14 days to return the item.

To exercise this right, email a clear decision to cancel to support@sepllex.com. Your name and order number help us identify your order, but they are not conditions of a valid cancellation notice. You may also copy the model cancellation form on our Start a return page and send it by email. You do not have to use that form; any clear statement of cancellation is sufficient. The online return request form is for help arranging a return and is not required to exercise the statutory right.

Return conditions

To benefit from our commercial return policy up to 30 days, the item must meet the following conditions:

be unworn, unwashed, unused and in its original condition;
be returned in its original packaging;
include all its original labels and accessories;
be accompanied by valid proof of purchase, such as the order confirmation.

Under the statutory right of withdrawal, you may handle the item only to the extent necessary to establish its nature, characteristics and proper functioning. You may be held responsible for any reduction in value resulting from handling beyond what is necessary.

Items not eligible for our commercial return policy

After the statutory withdrawal period and up to the 30th day, we cannot accept:

items showing signs of wear, washing, damage or misuse after delivery;
items returned without their original packaging, labels or accessories;
requests made after the 30-day period.

These restrictions do not limit your rights if an item is defective, does not conform or is incorrect.

Return method and costs

Returns are sent by post, following the instructions provided by our customer service team. A timely, clear statutory cancellation notice takes effect without discretionary approval; we will provide the return instructions and prepaid label. Commercial returns requested after the statutory cancellation period remain subject to the additional conditions above.

Sepllex covers return shipping costs by providing a prepaid return label.

No restocking or processing fee is charged.

No additional cost is deducted from an eligible refund, except any reduction in value for handling beyond what is necessary where the law permits.

If there is no return label in your parcel, contact us before sending anything so that we can provide one. Do not send your return to an address other than the one given in our instructions.

Return procedure

To make a return, click the link below and follow the steps provided.

https://sepllex.com/pages/start-a-return

Exchanges

Sepllex does not offer direct exchanges.

If you would like a different size, colour or item, return the original item for a refund, then place a new order.

Refunds

After receipt and inspection of your return, the refund processing period is a maximum of 7 working days.

The refund is made to the payment method used for the order. A confirmation email is sent to you as soon as the refund has been initiated.

When you exercise your statutory right of withdrawal, we refund the amounts due without undue delay and no later than 14 days after we receive the goods back or, if earlier, receive evidence that you have sent them back. We may withhold reimbursement until we receive the goods or that evidence, whichever occurs first. This statutory deadline takes precedence over the seven-working-day processing period for voluntary commercial returns.

After Sepllex has processed the refund, the time it takes for the funds to appear in your account may vary according to your bank or payment provider.

If you have received no refund confirmation 7 working days after receipt and inspection of your return, contact us at support@sepllex.com.

Damaged, defective, non-conforming or incorrect items

If you receive an item that is damaged, defective, does not conform to your order or is incorrect, contact us as soon as possible and, ideally, within 30 days of delivery.

To help us handle your request, attach clear photographs of:

the item received;
its original packaging;
the shipping label.

For UK consumers, if goods are faulty, not as described or not fit for purpose, you may have a short-term right to reject them for a refund within the applicable 30-day period under the Consumer Rights Act 2015. Thereafter, you may be entitled to a free repair or replacement and, where the Act’s conditions are met, a price reduction or final right to reject. This is separate from our voluntary 30-day change-of-mind offer and the 14-day distance-selling cancellation right; neither returns window cuts off faulty-goods rights. Photographs help us investigate but are not a condition of your statutory remedies. Any additional French statutory guarantee of conformity or guarantee against hidden defects that applies to your purchase also remains available under its legal conditions.

If tracking shows that your parcel was delivered but you have not received it, contact us so that we can check the delivery information with the carrier.

Cancelling an order

You may request cancellation of an order before 15:00 UK time (GMT/BST) on the day it was placed.

Once the order has been processed or dispatched, immediate cancellation is no longer guaranteed. You may, however, exercise your return or withdrawal rights under the conditions set out above.