How much does delivery cost and how long does it take?
Standard tracked delivery to UK addresses is free on every order, with no minimum spend. We prepare orders within 1–3 working days. Orders placed after 15:00 UK time (GMT/BST) begin processing on the next working day. After dispatch, delivery usually takes a further 4–7 working days, for an estimated total of 5–10 working days. The carrier’s first tracking update may take up to 48 hours to appear. See our delivery policy for details.
Can I return an item?
You may request a free return within 30 days of delivery. For a statutory cancellation, tell us within 14 days after receiving the goods, then send them back within a further 14 days; you do not need to give a reason. For other eligible returns, after we receive and check your returned goods, we will process refunds within a maximum of seven working days. Any applicable statutory refund deadline takes precedence. See our returns and refunds policy for the full process. Your rights for faulty or misdescribed goods are separate. For help, email support@sepllex.com or use our Contact page.
How do I choose my size?
Use the size guide on each product page and compare its measurements with a similar garment that fits you well. If you are unsure, email support@sepllex.com or use our Contact page and our team can help.
Which payment methods can I use?
Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Elo, PayPal, Klarna, Shop Pay, Google Pay and Apple Pay, subject to availability for your order. Your available options are shown at checkout before you confirm payment. Read our Payment information.
How can I contact you?
Email support@sepllex.com or use our Contact page. If your question is about an existing order, include your order number.